Refund policy

Welcome to Lobe Love!

We offer free returns for STORE CREDIT ONLY for all U.S. orders + no restocking fees! The Store Credit will be calculated for the item(s) purchased and does not include the amount paid for shipping. Store credit never expires. Our goal at Lobe Love is for you to love every piece you order but we know that returns happen. So we hope this makes it a simple process for you. 

Start your return by clicking entering the Return Portal here

WHAT IS YOUR RETURN POLICY?

Within 14 days: We gladly accept returns for a refund (of unworn items) if postmarked within 14 calendar days from the date you receive your order.  

After 14 days: After 14 days, we will accept returns for an online credit only if postmarked within 30 calendar days from the date your order was shipped.  

WHAT QUALIFIES FOR A RETURN?

Items that qualify for a return are any item that is unworn, unwashed, undamaged, unused and with all the original tags attached and not marked FINAL SALE.

Items purchased with a 30% or more coupon code are final sale and cannot be returned.

MY ITEM ARRIVED DAMAGED. WHAT DO I DO?

If you receive an item that is damaged, please notify our customer service department within 3 days. You can email them at hello@lobelove.com. We ask that you please include photos of the damage to expedite the process. 

We do our best to accurately depict the correct colors of our accessories but colors may vary due to photography lenses and lighting. These situations do not qualify as defects but you most certainly can still return them. 

ARE YOUR RETURN LABELS FREE?

Not right now but we are always working on improving our customer service experience. Currently, if you choose to use return an item you are responsible for shipping it back. Please keep a record of your tracking number so you can follow your order back to us.

Original shipping charges are not refundable. 

WHAT PACKAGING SHOULD I SEND THE RETURN IN?

You are free to return your items in the original packaging or any packaging that will safely return the items back to us. Please make sure to package them so they do not break on the return to us. If items are broken upon return, we can not accept the return. 

WHAT IS YOUR RETURN PROCESSING TIME?

Once you receive an email indicating your return has reached our warehouse, please allow us up to 14 business days for us process your return. We appreciate your patience while we work to increase staffing and processing time. We are always working to increase the customer experience and we hope to speed up this process shortly. 

Thank you SO much for shopping with our small business! We would be nothing without you. 

Unfortunately, we cannot accept returns on sale items or gift cards.